Trusted by Partner:
Compliance You Can Trust
We deliver AI calling solutions that save 70% on costs whilst adhering to the highest UK compliance standards, from GDPR to Ofcom. Serving healthcare, e-commerce, real estate, BPOs, and call centres, we ensure your operations are secure and trusted. Learn about our commitment below or book a consultation today!
UK GDPR
We strictly follow UK GDPR, ensuring every conversation and data interaction is handled with the highest privacy and transparency standards. All clients benefit from robust data protection. See our UK GDPR page for more.
Data Protection Act 2018 Compliance
Our operations meet the Data Protection Act 2018, using AES-256 encryption, audit logs, and DPIAs to safeguard data. Real estate clients secure client data effortlessly. Your data’s integrity is our commitment.
Our Privacy Policy
We strictly follow UK GDPR and the Data Protection Act 2018, collecting minimal data with consent and securing it with AES-256 encryption for maximum privacy. Healthcare and BPO clients trust us with sensitive data. Explore our Privacy Policy for full transparency.
Data Breach Notification Policy
We comply with UK GDPR, detecting breaches in real-time and notifying clients and the ICO within 72 hours, with swift mitigation to minimise risks. Call centres maintain trust during incidents. Your data’s security is our top priority, always.
Cookie Policy
Aligned with UK GDPR and PECR, we use only essential and consented cookies to enhance browsing. Our opt-in process and management tools ensure transparency. E-commerce clients build trust with clear cookie practices. Manage your preferences on our Cookie Policy page.
PECR Compliant
We fully comply with PECR, requiring opt-in consent for marketing calls and maintaining a Do Not Call list for electronic communications. E-commerce clients engage customers ethically. Market confidently with our compliant solutions.
Ethical AI and Telecommunications
We ensure our AI calling solutions are ethical and compliant with UK telecom regulations, supporting lawful communication for e-commerce and call centres.
EU AI Act Compliance
We align with the EU AI Act’s high-risk AI rules, conducting risk assessments, ensuring human oversight, and publishing transparency reports. E-commerce clients with EU markets operate ethically. Learn more on our EU AI Act page.
UK Government AI Principles Alignment
We adhere to UK AI principles, prioritising safety, transparency, and accountability through regular audits and clear documentation. BPOs gain trusted, ethical AI solutions. Partner with us for responsible AI innovation.
Ofcom Automated Calling Regulations
We comply with Ofcom rules, requiring opt-in consent, clear caller ID, and call frequency limits for lawful automated calls. E-commerce clients avoid penalties with compliant marketing. Try our compliant AI with a free call.
Healthcare Compliance
Our solutions meet rigorous healthcare data regulations, ensuring NHS trusts and providers with US operations handle patient information securely.
Health and Social Care Act 2012
We adhere to NHS data rules, encrypting patient data and restricting access to authorised personnel, ensuring secure healthcare data handling. Healthcare providers meet NHS standards confidently. Your patients’ data is secure with us.
HIPAA Compliance
We comply with HIPAA, encrypting Protected Health Information (PHI) and signing Business Associate Agreements for US healthcare data. Healthcare clients with US operations stay compliant. Explore our HIPAA Compliance page for details.
Consumer Rights and Fair Practices
We uphold fairness and transparency in our services, ensuring small businesses and e-commerce clients engage customers lawfully and ethically.
Consumer Protection Compliance
We adhere to the Consumer Rights Act 2015, ensuring fair marketing, transparent pricing, and clear contract terms. Our ethical practices protect customers from misleading claims. E-commerce clients benefit from trusted sales processes, boosting customer loyalty. Discover our fair terms on our Consumer Protection page.
Consumer Rights Act 2015
We align with the Consumer Rights Act 2015, offering transparent pricing, no hidden fees, and clear refund policies for fair services. Small businesses and e-commerce clients trust our fairness. Get started with confidence—book a demo today.
Terms of Service
Our Terms of Service outline user responsibilities, service scope, and termination policies, compliant with UK consumer laws, ensuring lawful and fair usage. Real estate firms benefit from clear operational guidelines. Review our terms to start confidently with NextSupport.
Disclaimers and Limitation of Liability
Our disclaimers provide clarity, limiting liability for issues like third-party system failures. We ensure transparency by outlining service scope, so you know precisely what to expect from our AI calling solutions. For BPOs, this means protection from unexpected downtime costs, allowing focus on core operations. Rest assured, our robust systems deliver dependable performance for your peace of mind.
Accessibility and Equality
We ensure our AI calling solutions are inclusive and equitable, supporting diverse users in healthcare and public-facing industries.
Accessibility Statement
We comply with WCAG 2.1 and the Equality Act 2010, offering text-to-speech, multilingual support, and adjustable interfaces to make our website and AI calls accessible to all. Healthcare providers can serve diverse patients, ensuring inclusivity. We’re committed to accessibility—share your feedback via Contact Us.
Equality Act 2010 Compliance
We align with the Equality Act 2010, using unbiased AI algorithms and accessible features like multilingual support to prevent discrimination. Healthcare clients ensure equitable patient access. Inclusivity is at the core of our solutions.
Call Monitoring Compliance
We ensure lawful call recording practices, supporting BPOs and call centres with compliant quality assurance processes.
Telecommunications Regulations
We comply with call recording laws, obtaining consent and securing recordings for quality assurance only, ensuring lawful monitoring. BPOs benefit from compliant training processes. Get in touch to discuss your monitoring needs.
Answers to Your Questions
Find quick solutions to common questions about our services and compliances.
Our AI calling solutions adhere to stringent UK regulations across six compliance groups, including UK GDPR, Ofcom, and Consumer Rights Act 2015, ensuring your healthcare, e-commerce, or BPO operations are fully protected. We conduct regular audits and use AES-256 encryption to safeguard data. Get in touch via our Contact Us page to learn more.
NextSupport serves healthcare, e-commerce, real estate, BPOs, and call centres, saving up to 70% on support costs with tailored automation. From NHS trusts handling patient data to high street brands engaging customers, our compliance with HIPAA, PECR, and more ensures trust and efficiency. Book a demo to see how we support your industry.
Our Data Protection and Privacy measures, including UK GDPR Compliance and PECR Compliant practices, secure customer data with minimal collection, opt-in consent, and AES-256 encryption. E-commerce clients trust our transparent cookie policies and Do Not Call lists for ethical marketing. Explore our Privacy Policy for details.
Yes, our Healthcare Compliance group adheres to the Health and Social Care Act 2012 for NHS data and HIPAA Compliance for US Protected Health Information (PHI). We encrypt patient data and restrict access, ensuring NHS trusts and US-focused providers operate securely. Your patients’ data is safe with us.
Our Ethical AI and Telecommunications group aligns with EU AI Act Compliance and UK Government AI Principles Alignment, using risk assessments and human oversight to maintain transparency. BPOs benefit from ethical, audited AI that builds trust. Learn more on our EU AI Act page.
Within our Ethical AI and Telecommunications group, Ofcom Automated Calling Regulations compliance requires opt-in consent, clear caller ID, and call frequency limits. E-commerce clients avoid penalties with our lawful marketing calls. Try our compliant AI with a free call.
Our Consumer Rights and Fair Practices group, including Consumer Protection Compliance and Consumer Rights Act 2015, ensures transparent pricing, fair marketing, and clear terms. High street brands build loyalty with our ethical practices. Discover more on our Consumer Protection page.
Our Accessibility and Equality group, with Accessibility Statement and Equality Act 2010 Compliance, offers text-to-speech, multilingual support, and unbiased AI algorithms. Healthcare providers serve diverse patients inclusively. Share feedback via Contact Us to help us improve.